All reservations at Belhaven Homestay, Thiruvananthapuram are subject to availability and are confirmed only upon receipt of a valid booking acknowledgement from our team. We recommend that guests retain a copy of their booking confirmation for reference throughout their stay. Any special requests made at the time of booking will be accommodated subject to availability and cannot be guaranteed.

Guests who need to cancel or modify a reservation are kindly requested to notify Belhaven Homestay at the earliest opportunity, as cancellation terms and applicable refund amounts may vary depending on the booking channel and timing of the request. Refunds, where applicable, will be processed within a reasonable period through the original payment method. No-shows or late cancellations may be subject to a retention charge as communicated at the time of booking.

Standard check-in and check-out times apply at Belhaven Homestay, and guests are encouraged to confirm these details at the time of booking or in advance of arrival. Early check-in or late check-out may be arranged subject to availability and any applicable conditions communicated by our team. A valid government-issued photo identification is required at the time of check-in for all guests, in accordance with local regulations applicable in Thiruvananthapuram.

Payment terms, accepted modes of payment, and any applicable advance deposit requirements will be communicated to guests at the time of booking confirmation. Belhaven Homestay reserves the right to pre-authorise or collect payment prior to or upon arrival to secure the reservation. Any outstanding charges for additional services consumed during the stay are to be settled in full at the time of check-out.

Guests are expected to conduct themselves in a respectful and considerate manner at all times, ensuring the comfort, safety, and privacy of fellow guests and members of the Belhaven Homestay team. Any damage caused to the property, furnishings, or equipment through negligence or misuse will be the financial responsibility of the guest concerned. Belhaven Homestay reserves the right to request the departure of any guest whose behaviour is deemed disruptive or in violation of these policies, without obligation of refund.

For the safety and wellbeing of all guests, smoking, consumption of illegal substances, and any activities that compromise the security of the premises are strictly prohibited within Belhaven Homestay. Guests are responsible for the safekeeping of their personal belongings, and the homestay shall not be held liable for any loss or damage to personal property during the stay. In the interest of maintaining a peaceful and homely environment, visitors who are not registered guests may be subject to prior approval by management.

Belhaven Homestay is committed to handling all personal information provided by guests with the utmost care and in accordance with applicable data protection regulations. Guest information is collected solely for the purpose of facilitating reservations, delivering services, and meeting statutory requirements, and will not be shared with third parties except where required by law. For any queries regarding how your personal data is used or stored, please contact us directly and we will be happy to assist.